FAQ

What are your products' shipping times?

Orders are shipped within 24 to 48 hours. Delivery times vary depending on the carrier and the chosen shipping method.
3 to 6 days for Mondial Relay and 2 to 3 business days for La Poste.

Where do we ship your product from?

We are located in Paris, France.

Do you provide product tracking information?

Yes, please wait 2 days after placing your order and then request it via email at info@miliaparis.com

Some items are missing from my order, what's happening?

In case of a problem, please contact us at the following email address: info@miliaparis.com

I received a damaged item. What can I do?

We are sorry to hear that. Please send us the damaged item so we can process a refund or exchange to the following address:

26 rue de la faïencerie; 78520; Limay

Do you have a refund policy?

We do our best to resolve any issues our customers may encounter with their items.
If you wish to receive a refund for your order, we can of course process the payment, provided the request is made within 15 days of the order receipt date and the products concerned are not on sale. For more information, please read more about our refund policy.